Cancellation Policy

Purpose:

Order Cancellation Policy

The purpose of this document is to describe the conditions and fees applicable to order cancellations.

The intent of this policy is to recover all reasonable costs associated with customers cancelling orders. This policy is not intended to contradict any local or national laws or regulations that might stipulate customers' rights to cancel orders. If local or national laws prescribe conditions under which customers may cancel orders, those local or national laws shall prevail.

Definitions:
MTS (Make-To-Stock) products: MTS products are held in inventory. MSA maintains a list of all MTS products. Any product not on this list is an MTO product.
MTO (Make-To-Order) products: MTO products are only made when a customer order requires the product.

Policy:

Orders, once acknowledged by L'avenis Skins, may not be cancelled without express written authorization by L'avenis Skins. If and when authorized, the following cancellation fees may apply:

* subject to adjustments based on costs incured or order processing cycle

Return request duration is 30 days from placing an order. 

This Order Cancellation policy applies when the customer cancels all or part of an order after order acceptance and acknowledgement from L'avenis Skins but before shipment of goods or execution of services.

Orders Cancelled After Shipment will be treated as a “Return” with all applicable fees. Refer to the Product Return Policies & Procedures in the European Business Documents Database.

Orders which are Refused At Delivery may be assessed an order cancellation fee, a re-stocking fee and/or other applicable fees.

Order Cancellations by L'avenis Skins Affiliates to other L'avenis Skins entities is a different process and out of scope of this policy.